Level 1 : Where to Start
This section outlines the basic requirements to complete the Procedure Management element of an HP Program using best practice guidance and free-to-access templates and toolkits. Additionally, this Level promotes a broader appreciation of Human Performance and Human Factors in the development and collaborative review of Procedures and Work Instructions.
WHO WOULD APPLY THIS?
Workers, HSE and quality professionals, engineers, operational leaders and other individuals involved in writing and reviewing task-level procedures and work instructions.
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STEP 1 : WHAT DO YOU NEED TO KNOW?
- Walk Through Talk Through Technique (HPOG WTTT)
- What is a (safety) critical task.
STEP 2 : WHERE CAN YOU LEARN IT?
STEP 3 : WHAT DO YOU NEED TO DO?
Download and apply the WTTT TEMPLATE to review procedures with operators to understand:
- Whether the procedure reflects the task as done in reality
- Identify Critical steps
- How mistakes can happen
- What factors make mistakes more likely
Corrective actions should be addressed in updates to the Procedure. More advanced Task Analysis may be required, and further detailed reviews of procedure format and policy undertaken.
STEP 4 : USE TOOLS, TEMPLATES AND EXAMPLES