Level 2 : Advanced
This section expands on Level 1 activities to advance the Investigation process to incorporate advanced techniques, training and procedural improvements.
WHO WOULD APPLY THIS? 
Individuals: Incident Investigators, HSEQ Leaders.
Management System: Safety Management System Leaders.
< Go Back to Level 1 Quick Link to Level 3 >
STEP 1 : WHAT DO YOU NEED TO KNOW?
Applicable to incident investigators and HSE Leaders:
- A range of approaches to understanding human error/non-compliance
- How to analyse unfolding mindset
- Cognitive interviewing techniques, funnel, TEDS questions, 4Ps, PEACE
- Main types of decision making, including recognition-primed, rule-based, choice and creative decisions
- Fundamental attribution error and hindsight bias
- Local rationality
- Familiarity with system-based investigation tools – AcciMap
- Barriers for effective learning
STEP 2 : WHERE CAN YOU LEARN IT?
Read Human Factors in the Chemical and Process Industries - Making it Work in Practice :
A comprehensive overview of human factors within this sector, focusing on the practical application. It has been written by acknowledged industry experts from the Keil Centre, which is a leading practice of chartered ergonomics and human factors specialists, chartered safety specialists, registered occupational psychologists, and registered clinical psychologists
Read The Field Guide to Understanding ‘Human Error' :
This will help you understand how to move beyond 'human error'; how to understand accidents; how to do better investigations; how to understand and improve your safety work. You will be invited to think creatively and differently about the safety issues you and your organization face. In each, you will find possibilities for a new language, for different concepts, and for new leverage points to influence your own thinking and practice, as well as that of your colleagues and organization.
Read Learning From Incidents, Accidents and Events :
Covers the whole LFI process, from reporting and finding out about incidents through to implementation of effective learning resulting in changing practices.
Read Introduction to AcciMap : The graphical, systems-based technique for accident analysis, for analysing the causes of accidents and incidents that occur in complex socio-technical systems.
AcciMap - Guidelines for Analysis : Available to download from Research Gate (subscription required)
Undertake advanced training:
Enrol on the Human Performance Pathway for the Energy Sector (Energy Institute) :
Select LEVEL 2. This Level teaches how to manage human factors more broadly. Learners will need to use ‘intermediate’ level tools and techniques and will review their organisation’s current practices and policies more broadly.
STEP 3 : WHAT DO YOU NEED TO DO?
Applicable to HSEQ Leaders and SMS Leaders
Integrate HP investigation process and HP tools from levels 1 and 2 into your management system:
- Investigations policy and procedure
- Templates, and reports
- Training for investigators, managers and supervisors
- Demonstrate evidence of systematic application of the advanced HP tools
- Quality review process
STEP 4 : TOOLS, TEMPLATES AND EXAMPLES
Under Construction, more coming soon!
How to Integrate Checklist
Examples of wording of policy and investigation procedure
Examples of interviewing templates based on PEACE and funnel techniques
AcciMap template
Examples of incident summary templates incorporating PSFs, org. factors and systemic contributions
Investigation quality verification checklist