Level 1 : Where to Start
This section outlines the basic requirements to complete the Investigations element of an HP Program using best practice guidance and free-to-access templates and toolkits.
WHO WOULD APPLY THIS?
Incident Investigators and other people involved in conducting investigations, reviewing/approving reports and putting corrective actions in place.
STEP 1 : WHAT DO YOU NEED TO KNOW?
- What are PSFs and organisational factors
- How to objectively describe behaviour
- Key stages of the investigation process
- How to incorporate HF into TOR
- Sources of HF evidence
- Types of open questions and effective interviews
- Familiarity with HF toolkit
- Hierarchy of controls
- How (not) to write HF findings and recommendations
STEP 2 : WHERE CAN YOU LEARN IT?
Enrol on FREE 'HP For All' eLearning :
It is recommended that you complete this freely available online course hosted by the Energy Institute. It provides a good foundation in Human Performance principles and applications. It takes around 2 hours to complete.
Read IOGP Report 621 Demystifying Human Factors: Building Confidence in Human Factors Investigation : This document aims to ‘demystify’ human factors and help those involved in the investigation process gain confidence by successfully incorporating human factors into investigations.
Explore the interactive HF Toolkit :
Arranged as a simple to use blend of guidance, tip and tools. Designed to support your investigation analysis technique and and developing effective recommendations to prevent reoccurrence.
STEP 3 : WHAT DO YOU NEED TO DO?
STEP 4 : USE TOOLS, TEMPLATES AND EXAMPLES
Example of HF language for Terms of Reference (TOR)
Examples of open questions