Level 3 : Excellence
This section consolidates Levels 1 and 2 and addresses management and integration of HP principles in the development and review of procedures.
At this level, a systematic review of challenges is undertaken and definitive competency requirements are addressed.
WHO WOULD APPLY THIS?
Roles involved in managing procedures (e.g. operators, operational leaders, engineering, HSE, HR etc)
< Go Back to Level 2 Quick Link back to HP in Your Management System >
STEP 1 : WHAT DO YOU NEED TO KNOW?
- User centred design process and methods
- Types of activities benefiting from electronic procedures
- Opportunities and challenges related to using electronic procedures
STEP 2 : WHERE CAN YOU LEARN IT?
Read Guidance on human factors safety critical task analysis : Published by the Energy Institute, enabling companies and human factors (HF) non-specialists to conduct quality HF analyses in a structured and consistent format.
Undertake advanced training (costs may apply):
Enrol on HP for the Energy Sector Learning Module LEVEL 3 : HP in Procedures Topic Area. This Level would give you the ability to apply appropriate HP techniques and methods in practice. You may need some assistance but would be recognised as the first point of call for HP issues in the area.
Designing for People : Information about human capabilities and characteristics and how people interact with the world around them. You’ll also find detailed advice to help you understand how to take a people-centred approach to design.
STEP 3 : WHAT DO YOU NEED TO DO?
(Content being developed for each)
- Centrally-located expert resources available to apply user-centred design principles to comprehensively design a positive experience for use of procedures.
- Dedicated work instruction management software
- Software database(s) used to store and manage procedures is revised for usability, ease of use, accessibility
- Competencies for roles involved in managing procedures (e.g. operators, operational leaders, engineering, HSE, HR etc.), are embedded in the competency management system, HR processes such as selection / promotion criteria
- Contractors are required to demonstrate how they optimise operating procedures
STEP 4 : USE TOOLS, TEMPLATES AND EXAMPLES
Content being developed, coming soon!