Guidance on CRM

The analysis of both occupational and process incidents in the energy industry has repeatedly indicated the risks of human error and unsafe or sub-optimal behaviours. In other industrial sectors, one method of addressing this issue has been to identify and then train behaviours that are protective for safety. These are the non-technical skills (thinking, teamwork and personal resource skills) that workers require for safe and efficient performance. In the aviation industry, where this approach has been adopted for the last 30 years, this type of training is called crew resource management (CRM). Recent incidents in the energy sector have demonstrated the need to introduce CRM training for non-technical skills in the energy industries.